Shipping and payment terms
Shipping and payment terms
SHIPPING
As a rule, we ship on the same or next working day of the order, provided that it reaches us by 10 a.m., you can find different delivery times for the respective article.
The dispatch takes place with the Austrian Post, which, according to experience, delivers parcels within Austria on the next working day. Shipments to Germany usually take 2 working days.
You will receive a shipping notification with a tracking code for all orders so that you can track the shipment.
PAYMENT METHODS
You can pay for your order in our shop with the following options. Sorted by countries:
Austria:
Payment in advance (bank transfer)
cash payment
Instant bank transfer
Credit card via Heidelpay (Visa and Mastercard with Secure)
PayPal
Purchase on account up to EUR 5,000 (assuming standard bank creditworthiness criteria)
Cash on delivery (fee 5.90 euros / shipment)
Germany:
Payment in advance (bank transfer)
Instant bank transfer
Credit card via Heidelpay (Visa and Mastercard with Secure)
PayPal
Purchase on account up to EUR 5,000 (assuming standard bank creditworthiness criteria)
Cash on delivery (fee 5.90 euros / shipment)
other available countries:
Payment in advance (bank transfer)
Sofortüberweisung (for Italy, Netherlands, Belgium)
Credit card via Heidelpay (Visa and Mastercard with Secure)
PayPal
Shipping cost calculation:
We send goods within Austria and Germany, from an order value of 250 euros free of charge.
The deviating shipping costs are calculated on the basis of the weight and are as follows:
Austria
from 0 - 1.999 kg - 2.95 euros
from 2 - 3.999 kg - 3.62 euros
from 4 - 7.999 kg - 4.32 euros
from 8 - 11.999 kg - 5.41 euros
from 12 - 19.999 kg - 7.29 euros
from 20 - 31.499 kg - 9.76 euros
over 31.5 please inquire
Germany
from 0 - 1.999 kg - 7.38 euros
from 2 - 3.999 kg - 7.94 euros
from 4 - 7.999 kg - 8.25 euros
from 8 - 11.999 kg - 8.58 euros
from 12 - 19.999 kg - 9.32 euros
from 20 - 31.499 kg - 10.22 euros
over 31.5 please inquire
We send goods within Switzerland, from an order value of 999 euros free of charge.
The deviating shipping costs are calculated on the basis of the weight and are as follows:
Switzerland
from 0 - 1.999 kg - 19.99 euros
from 2 - 3.999 kg - 24.99 euros
from 4 - 7.999 kg - 29.99 euros
from 8 - 11.999 kg - 34.99 euros
from 12 - 19.999 kg - 39.99 euros
from 20 - 31.499 kg - 54.99 euros
over 31.5 please inquire
Other countries
We ship goods within Italy, Croatia, Luxembourg, the Netherlands, Slovakia, Slovenia and the Czech Republic free of charge for orders over 500 euros.
The deviating shipping costs are calculated on the basis of the weight and are as follows:
from 0 - 1.999 kg - 11.90 euros
from 2 - 3.999 kg - 12.80 euros
from 4 - 7.999 kg - 13.90 euros
from 8 - 11.999 kg - 14.50 euros
from 12 - 19.999 kg - 16.00 euros
from 20 - 31.499 kg - 18.00 euros
over 31.5 please inquire
We ship goods within Denmark, Finland, France, Great Britain and Sweden, free of charge from an order amount of 700 euros.
The deviating shipping costs are calculated on the basis of the weight and are as follows:
from 0 - 1.999 kg - 14.00 euros
from 2 - 3.999 kg - 15.90 euros
from 4 - 7.999 kg - 18.00 euros
from 8 - 11.999 kg - 18.90 euros
from 12 - 19.999 kg - 19.40 euros
from 20 - 31.499 kg - 21.80 euros
over 31.5 please inquire
information
The prices stated on the product pages of our online shop include the statutory VAT in Austria. To see the different VAT for another country, put the item you want in the shopping cart and log in as a customer. The calculation of the statutory value-added tax and the shipping costs for the desired shipping destination country will then be displayed automatically.
We are also happy to send your goods to Switzerland (EU countries). The goods will be charged to you tax-free by us and all documents required for customs will be sent along.